About Us
Toronto IT Consulting & Toronto IT Solutions Company
IT that works for you
Founded in 2003, Technical Action Group is a complete technology solution provider located in downtown Toronto. We are 100% committed to making sure business owners have the most reliable and professional IT support services in The Greater Toronto Area. Our team of talented IT consulting professionals can solve your IT nightmares once and for all.
Here’s why business depend on technical action group for Managed IT services
- We Learn Your Business, Not Just Your Technology. By learning your goals, challenges, and the most critical IT assets to deliver your products and services, our service delivery can be tailored around your unique requirements.
- We Keep Up On Emerging Trends So You Don’t Have To. Our eyes are always open for cost-effective solutions to help your entire company be more efficient, productive and profitable.
- Transparent, Detailed Billing. No mystery one line invoices from us. Our invoices detail each and every interaction with your company so you know exactly what you’re paying for.
- 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our services. If after 90 days you aren’t happy with us, we’ll refund every penny you spent on our services. No hassles.
- We Love What We Do And It Shows!! All of our technicians are happy, friendly, outgoing people who love what they do, and really enjoy helping our clients and getting to know them.
Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, Technical Action Group are here to team up with you and your IT outsourcing company for expert support and leadership.
Our Story
Technical Action Group’s founder, Joe Stoll, began his career as an independent technical support consultant in 1999. During his years as a consultant, Joe discovered that many small and medium-sized businesses were dissatisfied with the support services available in the marketplace. These businesses relied heavily on their technology to conduct their day to day operations, but were often frustrated with the unreliability of their technical infrastructure or the lack of understanding demonstrated by their support provider surrounding their unique business requirements.
In response to the growing need for competent support in the marketplace, Joe launched Technical Action Group in 2003. His new business focused on simplifying technology and operations for businesses, turning their technology into a powerful tool to increase these business’ profitability, productivity and efficiency.
Instead of simply fixing client issues, Joe worked with a vision for the long-term stability of their network. If a hardware or software replacement was necessary to correct a problem, he encouraged the client to invest in long-term solutions instead of quick fixes. He also began offering managed IT services, to monitor client networks and perform regular maintenance services. These proactive steps helped to catch issues early or prevented many problems entirely.
We’re Known For Helping Clients to:
- Maximize their technology investment
- Remove the burden of managing their day to day technology environment
- Keep their valuable data and networks secure from cyberthreats
- Refocus their energy on their core business, instead of worrying about their technology
In recent years Technical Action Group has expanded their focus to helping businesses leverage their technology to improve efficiency and increase their profit margin. With the introduction of CIO services, Technical Action Group has added strategic principles into their approach. Through technology roadmaps, strategic planning, and regularly scheduled IT reviews with clients’ senior management teams, Technical Action Group show business owners and management how to use their technology to get a leg up on competitors, continue to grow their business, and truly thrive in their industry.
Who We Are:
The Technical Action Group Inc. (TAG) is an Ontario Corporation that, since 2003, has a proven successful track record in delivering business-focused Managed IT services to technology dependent businesses in the GTA and across Canada.
TAG is owned and operated by its President Joseph Stoll and his wife Sandra (they’re the happy couple on the home page), and supported by the following team:
- 13 full-time Microsoft-certified technicians with experience ranging from 2 years, to 23 years of professional experience. All technicians are graduates of a technology diploma program in Ontario, hold various certifications and continue their professional development to keep up with the ever evolving technology world.
- 3 full-time Service Dispatchers / Resource Managers / Client Coordinators
- 1 full-time person managing marketing, finance and office administration
- 1 Chief Information Officer
All TAG resources are located in its office at 56 The Esplanade, Toronto (Front and Church). TAG does not employ contract or off-shore resources.
Our Culture:
TAG is extremely proud of its corporate culture that puts its clients and its valuable team first. At the heart of TAG’s success are its hardworking, passionate IT professionals and behind the scenes support who love what they do, and it shows through our professional, extremely friendly and likeable technicians and dispatcher that are a rare find in an often-stressful service based industry as IT support.
TAG leadership recognizes that in a service-based business, particularly IT, many days can be rather stressful, with often no predictability in each team member’s day insofar as the number and complexity of service requests, varying client personalities and temperaments (particularly when experiencing technical frustrations), users’ knowledge of IT, and frustration levels through circumstances out of the TAG team’s control.
TAG leadership further realizes that each team member’s level of satisfaction in their professional roles, interactions with their colleagues, and satisfaction with senior management and leadership of TAG is directly linked to their emotional and physical well-being, as well as their effectiveness and professionalism in delivering technical and support service to its clients.
To put it simply, unhappy, unfulfilled, underappreciated and poorly managed computer support technicians are at high (and understandable) risk of delivering substandard IT service and engaging in unfriendly interactions with its customers.
Leadership Philosophy:
- Daily morning huddles of all team members
- Regularly scheduled round table lunchtime in-depth meeting with leadership and all team members covering technical, corporate, client service request trends, and emerging trends in technology that could assist clients
- Monthly 2-hour technical team meeting to cover training of new technologies and methods to support client business objectives
- Quarterly after-hours TAG team or TAG team and spouse / partner social events consisting of dinner and interactive physical events such as bowling, ping pong, virtual games, arcades, etc.
- Other team after hours’ leadership sponsored events such as Evening At The Market, Second City, standup comedy, etc.
- Health and wellness focused: Three large, high quality computer monitors for each team member. High quality standing desks / height adjustable desks to minimize physical hazards due to prolonged sitting.
- Dog friendly
Through these activities, TAG corporate mission is achieved through fostering a very close-knit, nurturing, collaborative, supportive, respectful team and leadership who help each other excel as individuals and within their careers. In turn, clients receive service that is not just professional, but also personalized, compassionate and friendly which translates into how we service our clients.
Testimonials
Danny Lebovics
Managing Director – Armada Credit Group
Responsive, Friendly, Professional
Michele Speir
Partner BridgeForce Financial
Fast, Reliable Service
Andrew Kay
Senior Partner, Kay & Warburton, Chartered Accountants
We continually had problems before TAG
Tim Adams
CPA, CA, BMATH, Partner MAC LLP
